Terms & conditions
CANCELLATION POLICY
Important Information Regarding Your Reservation
Hotel Booking Policy
Guaranteed booking: We will not charge your credit card, as you will pay the hotel directly for your stay. Hotels require credit card details in order to guarantee your reservation. As such, we will send your credit card information directly to the hotel at which your booking is made and we may verify (i.e. pre-authorize) your credit card as well. The final invoice shall be settled directly to the hotel upon checkout.
Minimum stay: Please remember that you will be committed to a minimum stay of 2 nights per reserved room (exceptionally, a few hotels may require a 1 night minimum stay).
Changes and Cancellations must be communicated to C.E.S. Congress & Event GmbH in writing via email at the following address: wrc@ces-dmc.com or by fax on +49 30 89 04 36 70. Please refer to your reservation number when communicating changes and cancellations. Cancellations will be confirmed in 24 hours. Penalties may apply. Telephone cancellations are not accepted as valid. For extra nights asked after the first reservation, C.E.S. Congress & Event GmbH will do its best to satisfy the request, however availability in the same hotel originally reserved cannot be ensured.
In the event of modifications to your reservation (including early departure), your chosen hotel has the right to invoice you for the original number of nights reserved and original room occupancy selected, even if your reservation still exceeds the minimum stay duration. Guest name changes are without restriction.
If you have to cancel your hotel room on short notice, please note that the following cancellation policy has been set by the hotels:
There will be no cancellation fee for cancellations until 7 days prior to arrival. For all cancellations after this point a cancellation fee of 1 night will be charged to your credit card. For no shows a cancellation fee of the total amount will be charged to your credit card.